Shipping & Returns
Shipping Policy
At animefigureshop.com, we are committed to delivering your favorite anime figures and models efficiently and securely.
- Processing Time: All orders are processed within 2 business days.
- Shipping Method: We use sea freight as our primary shipping method. Please note that delivery times may vary depending on your location, but we aim to provide the most reliable service possible.
- Free Shipping: We offer free shipping on all orders, so there are no additional costs for delivery.
- Tracking Information: Once your order is shipped, you will receive an email with tracking details so you can monitor your shipment.
Estimated Delivery Times Since we use sea freight, the average delivery times are as follows:
- Asia: 10-20 business days
- Europe: 20-30 business days
- North America: 25-35 business days
- Rest of the World: 30-40 business days
Please be aware that international shipments may experience delays due to customs processing, which is beyond our control.
Returns & Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return the item under the following conditions:
- Return Period: You have 30 days from the date of delivery to return your item.
- Condition: The item must be returned in its original condition and packaging, without any signs of wear or damage.
- Non-returnable Items: Certain items, such as limited edition or sale items, may not be eligible for returns. Please check the product page for specific details.
- Return Shipping: Return shipping is the responsibility of the customer, unless the item is defective or we sent the wrong product.
Refund Process Once we receive and inspect your returned item, we will notify you. If your return is approved, we will process a refund to your original payment method within 7 business days.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will assist with a replacement or refund.
Contact Us If you have any questions or need assistance with shipping or returns, please contact us at [animefigureshop@163.com].